cozyverrall™ | Operated by Shanghai Weiyou'ao Network Technology Co., Ltd. | Legal Representative: Shen Mei

Business Address: No. 24 Yangxin East Road, Pudong New Area, Shanghai | Email: service@cozyverrall.com

Thirty-Day Return Window

Eligible items may be returned within 30 calendar days after confirmed delivery. A return request must be approved before the product is sent.

Eligibility

The item must be unused, undamaged, and returned with its original packaging, accessories, and included components. Products showing use, alteration, accidental damage, or missing parts may not qualify.

Items identified before purchase as personalized, hygiene-sensitive, or final clearance may have limited return eligibility where permitted by law.

Starting a Return

Email service@cozyverrall.com with your order number, the item involved, and the reason for the request. Photographs or video may be requested when the concern relates to condition, damage, or incorrect fulfillment.

Do not return goods to the registered business address. After approval, customer care will provide the correct return destination and instructions.

Customers normally cover return shipping for preference-based returns. When an item is verified as damaged, defective, incorrect, or materially inconsistent with its description, we will provide an appropriate solution without additional return cost to the customer.

Approved refunds are initiated within five business days after the returned item is received and inspected. Additional posting time may depend on the original order channel.