Cozyverrall™ accepts eligible return requests for products that are unused, unwashed, unassembled where applicable, and returned with their original components and packaging.
Requesting a Return
Contact service@cozyverrall.com before sending an item back. Include your order number, the item involved, and the reason for the request. Unauthorized parcels or items sent without return instructions may not be accepted or correctly identified.
Returned products must be protected during transit. Customers are responsible for ensuring that ceramic, glass, metal, and other breakable items are packed securely.
Items That May Not Qualify
A return may be declined when an item:
- Shows signs of use, washing, alteration, misuse, or accidental damage.
- Is missing parts, accessories, instructions, or original packaging.
- Was marked as final sale or non-returnable before ordering.
- Is personalized or otherwise prepared specifically for the customer.
- Is returned for ordinary handmade variation rather than a confirmed defect.
- Presents hygiene or safety concerns after opening or use.
Damaged, Incorrect, or Incomplete Orders
Report visible damage, an incorrect item, or missing components promptly. Photographs of the product, parcel, protective materials, and shipping label may be required. We may offer an appropriate resolution after reviewing the evidence and order record.
Approved refunds are issued to the original transaction method after the returned item is received and inspected. Original delivery charges and return transport costs may be excluded unless the return results from our confirmed error or a verified product defect.