cozyverrall™ | Operated by Shanghai Weiyou'ao Network Technology Co., Ltd. | Legal Representative: Shen Mei

Business Address: No. 24 Yangxin East Road, Pudong New Area, Shanghai | Email: service@cozyverrall.com

What does cozyverrall™ sell?

We offer tableware and related household dining products, including bowls, chopsticks, utensils, serving accessories, storage pieces, and gift-ready dining sets.

Where can I find product specifications?

Available dimensions, materials, included components, and care guidance are shown on the relevant product page. Please review them before ordering.

How long does delivery normally take?

Estimated delivery is 3–5 business days after order confirmation. Weekends, public holidays, address problems, severe weather, or carrier disruptions may affect this estimate.

Can I change or cancel an order?

Contact us promptly at service@cozyverrall.com. We will try to assist before fulfillment begins, but a change or cancellation cannot be guaranteed after an order has entered preparation or dispatch.

What if an item arrives damaged or incorrect?

Send us the order number and clear photographs of the product, packaging, and shipping label. After verification, we will offer an appropriate replacement, return arrangement, or refund solution without placing the cost of our error on the customer.

Can I return an item?

Eligible products may be returned within 30 calendar days after delivery. Items must satisfy the conditions in our Return Policy, and authorization must be obtained before anything is sent back.