cozyverrall™

Operated by Shanghai Weiyou'ao Network Technology Co., Ltd. | Legal Representative: Shen Mei

Business Address: No. 24 Yangxin East Road, Pudong New Area, Shanghai

Email: service@cozyverrall.com

Telephone: +8618826566460

Customer Service Hours: 8:00 AM–10:00 PM, China Standard Time

How We Can Help

Contact our team for assistance with product information, order updates, delivery questions, return requests, or damaged and incorrect items.

When contacting us about an order, please include your order number and the email used when the order was placed. For a product issue, photographs of the item, packaging, and shipping label may help us review the matter efficiently.

Messages are reviewed during customer-service hours. More complex cases may require additional time when information must be confirmed with a delivery or fulfillment partner.

Please do not send unapproved returns to our registered business address. Approved return instructions and the appropriate destination will be provided by customer care.